TalkDesk CEO Tiago Paiva. Photo credit: TalkDesk

TalkDesk, a San Francisco-based company that develops cloud-based software for contact centers, has announced it’s raised $143 million in Series C funding from a mix of new and existing investors that boosts its valuation to more than $3 billion. Investors who participated in the new funding include the likes of Franklin Templeton, Skip Capital, Threshold Ventures, Top Tier Capital, and Viking Global Investors. With the new funding, TalkDesk has now raised a total of $268 million in funding since its inception. Before now, TalkDesk’s private valuation hovered around $1 billion.

TalkDesk says it’ll generally use the new funding to further its global growth. The company plans to boost its research and development spending and also invest more in sales and marketing. The coronavirus pandemic seems to have sizeably helped TalkDesk, which develops software used to power contact centers. In the midst of the pandemic, many business interactions have primarily migrated online and, in turn, driven up demand for products used to power online business interactions. TalkDesk’s business has seemingly been booming, with the company currently sporting 1,800 enterprise customers across 75 countries.

“The importance of providing an unparalleled customer experience has never been greater and this latest funding is a reflection of the criticality of this aspect as brands look for avenues for growth in our current environment,” TalkDesk’s CEO, Tiago Paiva, said in a press statement. “We are incredibly appreciative of the support and confidence of our investors, customers and partners who continue to endorse our vision of providing the industry’s most innovative and flexible solutions for the modern contact center.”